FAQ

What is your return & refund policy?

Returns are accepted within 30 days.
Damaged or wrong item? We’ll refund or replace.
Changed your mind? You can return it unused in the original packaging (shipping cost on you).
For more information check out our Return & Refund policy.

Can I cancel or modify my order?

If you need to cancel or modify your order, please reach out to us as soon as possible at otherwordlyshop@gmail.com or via the chat button on our website.
We can only make changes or cancel your order if it hasn’t been produced or shipped yet.

Do you ship internationally?

Yes, all of our products can be shipped internationally except for the metal signs, which are currently only available for shipping within the USA.

How long does it take to process and ship my order?

All items are custom-made upon ordering. It usually takes 1–3 business days to process your order.

Shipping times vary depending on the destination, but most USA orders arrive within 5–7 business days after processing. For other countries, delivery may take longer depending on your location — with a maximum of 14 business days from the order date.

Once your order ships, you’ll receive a tracking number via email. You can also monitor your order anytime using our tracking tool available on the website.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can track your order directly using our tracking tool on the website. If you run into any issues, don’t hesitate to reach out—we’re here to help!

Production process & shipping

All items are shipped from USA.
Production and shipping are handled by our trusted partners located in the US, Europe and Asia. This ensures fast shipping and high-quality craftsmanship.

Do you offer custom designs?

Custom designs require a minimum order of 5 items.
If that is relevant to you please reach out to us via the website chat or at our email: otherwordlyshop@gmail.com